Terms and Conditions

Summary of Terms and Conditions

Terms and conditions. Making a purchase is simple – browse our site, call us or fax. For purchasing online, click on add to basket and your chosen goods will be added to your shopping cart, these can be removed or changed at any time prior to payment.

Our Online Shop

All prices are displayed in £ pound sterling excluding VAT, which will be added when buying.


You can choose to pay online for items listed in the online store or pay by phone or post for items in the online store or additional items not listed.

Payments can be made through our online shop via card. We are happy to accept payment from Visa, Mastercard, Maestro cards, cheque or BACS.

We only accept payment in Pounds Sterling.


Delivery times quoted are estimates only. We make every effort to keep to these but cannot accept liability of any financial or any other loss as a result of late delivery beyond our control. The goods are deemed to be the buyers responsibility if it is requested that they are to be left in a safe place.

From 1st January 2023 – Standard non remote delivery within the UK is £4.95 plus vat for orders over £25. Orders under £25 delivery is £6.95 plus vat.

We charge £8.95 plus VAT for Next Day Delivery and is available for orders that are placed before 1pm. We may be able to despatch if ordered later than 1pm if stock and order levels allow this to be possible, however please contact Swiftfix if it is urgent.

Delivery is free for orders above £125 plus vat except within remote regions.

Some items of a metre long and above may incur additional carriage.

When putting in your shipping address please make sure that all information is correct before confirming, as misspelling of postcodes and missing out building numbers or names may cause delays in receiving your order and potential delivery errors with our courier. If delivery to a building site is required and no existing postcode or address exists for that location, please name a neighbour or nearby location for easier delivery selection for our staff and let us know in the customer comments section when placing your order.

Remote Delivery

For remote areas within the UK we charge £14.75 plus vat for delivery.

Remote postal codes include:

  • BT, IV, KW, PH,
  • AB except AB10, AB11, AB12, AB15, AB16, AB21 – AB25
  • PH except PH1 – PH15
  • PA except PA1 – PA19
  • PO30 – PO41

Please make sure you select remote delivery if you live or are receiving goods within a remote location, as selecting other delivery options will cause delays in receiving your order and potential delivery errors.

For small packages we may be able to send via royal mail upon request.

For all other delivery zones including export please contact us.

Returns, refunds or cancellation Policy

We want to ensure that you receive your order in perfect condition and that you are happy with the quality and workmanship. In the unlikely event of something going wrong, we will do our best to put it right as soon as possible. Goods ordered shipped to you and then no longer required will be collected by our couriers at your cost with a 10% handling fee added. Normal minimum collection charge is £18 plus vat. After 28 days returns will be issued a credit note minus the 10% handling and collection charges.

Specials items made to order cannot be returned unless by special arrangement.

Changes to our policy

If we decide to change our policy, we will post those changes on this page. Policy changes only apply after such a date. Terms and conditions on our policy was last modified January 2008.

Online policy only

This online privacy policy applies only to information collected through our website and not to information gathered offline.

Your consent

By using our website, you consent to our privacy policy.

Third party links

In an attempt to increase information and value we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these sites. Nonetheless we seek to protect the integrity of our site and welcome feedback about any linked sites.

Our Contract with you

Your order is an offer to buy from Swiftfix. There will be no contract of any kind between you and Swiftfix until we accept your order and in the case of goods to be delivered to you, when we actually despatch the goods to you and send you a confirmatory e-mail or fax. At any point up until then, we may decline to supply the goods or services to you. From the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and Swiftfix.

For more information on our terms and conditions please contact the Swiftfix Team.

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